User’s Guide to 911
- Tell the dispatcher what the emergency is
- Wait for further instructions from the dispatcher
- Don’t hang up until the dispatcher tells you to
What is an Emergency?
- Any serious medical problem (chest pain, seizure, bleeding)
- Any type of fire (business, car, building)
- Any life-threatening situations (fights, people with weapons, etc.)
What information will the dispatcher need?
- The location where assistance is needed
- Your name and phone number
- The nature of the emergency
- Descriptions of suspects, or additional information
- Where? – Where is this occurring?
- What? – What is happening?
- When? – Is this happening now?
- Who? – Who is the victim, suspect, etc.?
- Why? – Do you know why this is happening? i.e. depression?
- Weapons? – Are there any weapons involved?
- Always listen to the Dispatcher.
- The questions they ask are for the safety of you, the public and the officers.
- Just because they are questioning you, does not mean help is not on the way.
- Information is entered into a computer & dispatched to the proper units.
- Remain on the line until told to hang up. The operator may need more information or to give you further instructions.
- Be familiar with your area. We can’t help if you don’t know where you are.
- NEVER intervene in a crime in progress.
What to do when you need help, but it’s not an emergency.
(Please contact the appropriate office.)
- City Hall – 229-9400
- Police Information – 229-9300
- Fire Prevention/Inspection – 229-9440
- Sullivan County EMS – 279-2812 (Convalescent Transport), 323-6474 (Billing)
- Water/Sewer Department – 229-9454 (Maintenance), 229-9416 (Billing)
- Public Works (Streets and Sanitation) – 229-9451
- Public Transportation-KATS – 224-2613
- Central Dispatch – 246-9111